8×8 is an all-in-one communication app that offers a secure communication platform for your business. This voice over IP business phone service offers unlimited nationwide calls, video conferencing, chat, and a dedicated phone number. Besides, there is also real-time business analytics so businesses have unique insights across all interactions and channels for making data-driven decisions.
8×8 is built to integrate voice, video, chat, and enterprise-class API solutions into a global and reliable communications platform.
It allows people to be more productive and connected no matter where they are in the world.
8×8 is best suited for small businesses.
▪️ Availability: It includes all communications channels that small businesses need for calling, mobile, and conferencing.
▪️ Application: It's suitable for a wide range of industries, including business services, accounting, education, financial services, government, healthcare, manufacturing, retail, and transportation.
▪️ Add-ons: It supports adding integrations (Microsoft Teams, Slack, GSuite, Telegram, live chat software, and more) to your communication ecosystem.
▪️ Customer service: It enables you to build a better customer experience with solutions for omnichannel routing, contact center analytics, workforce and customer management, and engagement.
▪️ Affordable: 8×8 is offered at a competitive price compared to its competitors, but it provides excellent solutions and services.
▪️ Flexible deployment across all major operating systems (Windows/ Mac).
▪️ Call recording to monitor employee performance and review conversations between employees and prospective/current clients.
▪️ Easy-to-use data analytics showing how long an employee has been on the phone and how many calls have been made/received by any particular employee.
▪️ Limited number of video conferencing participants unless you have a subscription that allows a larger number.
▪️ Unintuitive user experience.
▪️ Customer support needs improvement.