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Marketing Manager
Anastasia Shevchuk


The global VoIP market has experienced exponential growth in the last 20 years. With continuous technological improvements and commercial adoption, the industry appears to be moving faster than ever in terms of usage, market share, and revenue.

High technology and spreading high-speed internet are replacing the inconvenient, wire equipment in the telecommunication sector.

Communication is becoming faster and cheaper. Before the internet, it was very costly to make long distance calls but with the help of VoIP technology, the wonderful opportunity for making long-distance phone calls without compromising quality arose.

Nowadays, people need cheap solutions for sending messages, calling, video calling, and sending photos.

However, for people and businesses to adopt and increasingly rely on VoIP telephony, it's important firstly, to understand the meaning of VoIP and secondly, keep on top of the latest trends in this market segment to ensure you and your business use it at full capacity.
Let's dive into the VoIP industry and consider the hottest technology trends in detail!


VoIP (voice over IP), in simple terms, is a way of delivering phone calls over the internet rather than traditional phone lines through a local phone company. It lets users accept incoming and place outgoing calls on a desktop app, mobile phone, or desk phone.
Unlike traditional phone systems that only work in one location, you can use your existing hardware to work anywhere. If you have an internet connection, you can make and receive phone calls. For instance, placing a call through Skype or Whatsapp counts as VoIP.
The biggest reason why companies move their phone system to the cloud is to take advantage of the advanced features that only a virtual phone system can provide. It enables companies of all sizes to enhance productivity and grow their team by having customers, employees in other countries.

Virtual phone system providers maintain a scalable communications infrastructure for users. They implement advanced features like SMS text messaging, business phone numbers, and voicemail transcription.

Privacy protection, professional identity creation, calls with international customers without buying a second sim card. All the listed features in one app. To learn more what features Second Phone Number has, follow the link: Second Phone Number.


5G technology is expected to radically change internet connectivity by improving the quality of video chats, internet-based voice calls and increasing communications speeds. 5G technology reduces, if not eliminates, instances of bad call quality due to poor internet connection. Faster, clearer and more productive communications spell good for any business organization and 5G can provide companies with it.
5G technology is expected to significantly improve video conferencing.
Nowadays, the major factor holding web and video conferencing back are how fast current networks can transmit data. Fortunately, innovations like Web Real-Time-Communications (WebRTC) and 5G networks will enhance VoIP for businesses. Providing open and stable streaming as well as sufficient transfer speeds will soon allow businesses to accommodate high-quality videos.
Beyond improved streaming quality, 5G networks will also be able to support video calls with an increased number of participants. Businesses can serve more customers and conduct larger video meetings, which will significantly save time.


Artificial Intelligence (AI) is everywhere you look. From Netflix offering you the most suitable shows for you, to your social media feed making sure you are getting relevant updates, more and more companies are looking to integrate Artificial Intelligence in their businesses for improving customer service and personalization purposes.

The improvement and adoption of AI are predicted to reach and touch every industry. The VoIP industry is not an exception.

Artificial Intelligence can already perform speech recognition and analyze call data.
What is more, artificial intelligence will also be able to identify relevant information about correspondents. For instance, it could bring up details from an order management system (the process of getting a product from the point of the initial order to delivery to the customer) once it recognizes a caller's name or number.

Your agent, then, can see all of a caller's order details as soon as they pick up their call. That better places them to deliver top-class answers and solutions.

What's more, AI within a VoIP system could also help prepare responses. That could significantly reduce call handling times.

Bots will also speed up employees' performance through automation. They can manage schedules and arrange events, meetings, and repetitive tasks. For instance, imagine a customer service department in a vast corporation. Millions of calls, events, meetings every day. Bots will help you to put everything in order.

AI pattern recognition will also enable businesses to analyze their customers' behavior and improve future interactions by learning from previous experiences.


Smart Home is one of the first technology arenas where VoIP and IoT combination could make a difference. The comprehensive interconnectedness of VoIP devices and other household devices will facilitate the control of home security, lighting, and others.
Here're some examples of how IoT can work in the background using a VoIP phone system to automate smart home services.

A refrigerator takes an inventory of all its current items. The connected appliance then sends a list to a shopper's VoIP phone to inform him/her of what is needed from the grocery store.

Being connected to VoIP numbers and devices, cars can notify about mechanic service when needed.
The Internet of Things is connecting tons of everyday appliances to provide a better, smarter world. Most IoT devices use the Internet Protocol (IP) to provide functionality and information. And VoIP intersects with IoT technology on this point.

With the Internet of Things, the value proposition of VoIP services will only broaden. It is making an impact on the world of VoIP by providing businesses with even more functionality from their phone networks.

VoIP can serve as a part of the IoT mechanism to control remote devices. The technology's great capacity to transmit information from a point to another, reliably and securely, will only expand the data flow of an Internet of Things system and bring immense upside to VoIP users by adding a level of digital intelligence to devices that would be otherwise dumb.

Let's consider major VoIP & IoT Integration Opportunities and Examples:

Smart Home

Smart Office

VoIP allows businesses to work at any location and from any device. When connected to IoT, this ability will be maximized. By connecting IoT and VoIP, businesses can build smart offices that allow them to significantly improve their efficiency and performance.

For example, your on-the-go workers can connect their VoIP softphone with office equipment like printers, fax machines, and desk phones, so they can leverage office resources anywhere to remain productive.

Security and Access

VoIP can keep any location secure while controlling access to that facility.
IoT imaging devices like IP security cameras and door access systems can be configured as VoIP endpoints and be called from any internet-connected device. These security devices can also be set to automatically call and notify IP phones when any security events occur.
For example, when visitors arrive, a door access system connected to the VoIP network can initiate a call to notify users to decide whether to allow or restrict access.


UCaaS is the system that allows companies to access the tools they need for communication through a single application or service. That means companies can use instant messaging, email, faxing, VoIP, and video collaboration from the same UI (User Interface).

The need for an omnichannel, seamless customer experience is a recurring trend that is continuing to evolve.

UCaaS solutions (Unified Communications as a Service) allow businesses to manage and organize their communication process so that they can offer an omnichannel service experience to customers.

Voice services are continuing to be integrated with other digital communication channels, including messaging, video conferencing and meetings, fax services, team collaboration features (like screen sharing), and more.

Besides, Unified Communication as a Service offers cloud-based communications that enable users to access it or log in from anywhere as long as they have an internet connection.


The functionalities of VoIP systems go beyond office and business purposes. More schools are seeing the value of VoIP technology in managing unified communications within its structure and with their customers (students and parents).

For starters, institutions now use them to enhance online learning. It can serve as a platform for class collaboration.

Moreover, it can be used for conducting seminars and other supplementary classes without having to meet physically.


Summing up, VoIP telephony is a technology with great potential. It has already influenced and enhanced various industries worldwide and continues to do so.

VoIP is evolving, optimizing work processes and improving employees' performance. Due to the integration with such disruptive technologies as 5G, AI, IoT, he development of the telecommunication industry will be much better and faster.

Don't waste time, integrate VoIP and make your life easier :)